Frequently Asked Questions: COVID-19 Update

Office Update - WE ARE NOW OPEN!

After re-evaluating our plan, we have decided to open our physical location for public again. Based on the rapidly moving COVID-19 situation, we will be taking extra precautionary measure to ensure the safety of our employees and customers. At this time, we are only allowing customers inside with an appointment made prior to arrival. Appointments can be booked on our website under the contact us section. Rest assured we are working around the clock to bring our fellow Canadians home. We are available through phone at +1(604)501-4040 and e-mail tickets@springtravels.ca during our regular business hours.

Monday 9:30 a.m.– 6:30 p.m.
Tuesday 9:30 a.m.– 6:30 p.m.
Wednesday 9:30 a.m.– 6:30 p.m.
Thursday 9:30 a.m.– 6:30 p.m.
Friday 9:30 a.m.– 6:30 p.m.
Saturday 10 a.m.– 5 p.m.
Sunday 11 a.m.– 4 p.m.
What is Spring Travels doing to help their customers during COVID-19?
Special Flights due to COVID-19

Canadians abroad are strongly encouraged to register with the Government of Canada’s Registration of Canadians Abroad (ROCA) https://travel.gc.ca/travelling/registration which may not meet accessibility guidelines.. This will allow the Government of Canada to contact you with instructions and a code to book should there be a flight arranged to bring Canadians home. For any emergency help, please contact sos@international.gc.ca.

My flight has been cancelled. What should I do?

If your flight is canceled and you are traveling within 72 hours, please call us at +1(604)501-4040 or email at tickets@springtravels.ca during our updated business hours. If there are no flights flying at that time, you may apply for a credit by clicking here. Please note: When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.

My flight has been cancelled and I would like to apply for a refund/credit.

In these unprecedented times, some airlines are not offering refunds. Instead, airlines are offering a credit for the full amount. You can apply for a credit if your flights are cancelled. To apply a credit please click here. Please note: When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.

I am abroad, How can I contact you?

You can reach us by phone at +1(604)501-4040, e-mail us at tickets@springtravels.ca or you can reach us on WhatsApp.

I have an existing booking, and I want to change my flight.

If you made a flight booking before March 31st, 2020, you can change your existing booking without a fee, up until 72 hours before your flight. You will need to pay the fare difference. Please call us at +1(604)501-4040 or e-mail us at tickets@springtravels.ca.

I want to check whether my flight is still scheduled

For most up-to-date information, please visit the appropriate airline’s website. For your convenience, we have list some major airlines below.

Here are a few useful resources that may help you.

We encourage our customers to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Centers for Disease Control and Prevention (CDC)
Sharing background information about COVID-19 and news about cases in the United States.

Read more

 

The World Health Organization (WHO)
Has the latest updates and a Q&A about COVID-19.

Read more

 

The Government of Canada
Providing outbreak updates within Canada and around the world.

Read more.

 

International Air Transport Association (IATA)
Publishing the latest travel restrictions.

Read more.