FAQ

Frequently Asked Questions !

1I need an airfare quote. Can you quote me a fare?
As flights fill up throughout the day, the airline’s fares change frequently. We are, therefore, unable to quote any fares via email. You may also contact our The Customer Service team at +1(604)-501-4040 for assistance.
2Can I hold a reservation?
Airline regulations prohibit us from holding reservations. Also, to ensure you receive the discounted fare you found on Springtravels.ca, you need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed.
3Do flight prices include Taxes and Fees?
All flight prices on Springtravels.ca include applicable taxes and fees. Any exceptions to this are any optional fees like checked baggage or airlines that charge for seat selection, pet accommodations, etc. These types of add-ons will have to be arranged separately with your airline. Want to know what sort of fees an airline might charge? We got your back.
4Why did the fare increase when I tried to book my flight?
Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price. We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.
5 I have to cancel my flights. Can my tickets be refunded?
Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow refunds. These restrictions make it possible for Spring Travels to continue to offer special sale fares in addition to our existing deeply discounted airfares. Please note, refund restrictions are documented on our website. You must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our "Terms and Conditions”.
6Help! I need to change/cancel my reservation!
Help is on the way: if you booked your travel on the Spring Travels site, then you can call us at +1(604)501-4040.
7Who can I turn to for help once I'm traveling?
Once you’ve booked with Spring Travels and you need help, you can call us at +1(604)501-4040 or you may contact the airlines directly
8Is Spring Travels a member of any reputable travel organization?
Spring Travels is a member of CLIA and Consumer Protection British Columbia (CPBC) : 59689(License Number), both widely recognized and reputable Travel Organizations in Canada and Internationally.

Payment Options

1What are the payment options available on Spring Travels?
You can make your payments through Credit Cards
2How do I pay by credit card?
To pay by credit card, we require the following details -
  • Type of credit card
  • Card holder’s name
  • Expiration date
  • Billing address of the credit card
For online purchases, the CVV batch code on the reverse of the credit card is also required. We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, the website is protected by Secured Socket Layer (SSL) technology by Network Solutions, the leaders in encryption technology.
3Why does the billing address have to match with my address on file at the credit card company?
Both your credit card company and Spring Travels use the billing address as part of the identification process to protect you from unauthorized charges. If the billing address entered during the booking process does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.
4Can I pay by Check?
No, currently we are not accepting Check Payments but we will have this option available for customers soon. We will inform you when the Check payment option is available.

Booking Process

1Why do I see limited number of results in a general search?
The booking engine performs intelligent search and optimizes the search results to display the cheapest fares with the best of the routing options. The results are optimized and only a set of the best results are only displayed for general search so that the number of results is not large and navigation is easier. If you want to search for any specific airlines or preferred airlines then you can use Search by Airline option to get all the search results of your preferred airlines.
2Can I search the fares for some preferred airlines?
Yes, in the home page booking engine you have an option of search by Airline. You can select your preferred airlines and continue your search. The search results will be displayed specific to your selected airlines only. If you are not selecting any airlines then system will give you the cheapest fares across the airlines with intelligent routing options.
3Are the prices shown on your site applicable only in USA Dollars ($)?
Yes, all prices will be in USA Dollars ($) and applicable to any customer across the world. If your Credit Card is issued by Non USA Bank then your bank might charge some extra fees towards foreign currency transaction charges for the reservation. Please check with your bank for the applicable charges before booking the ticket.
4Are there any hidden fees in the fares shown in search results page?
No, The fare shown in the search results on Spring Travels is the final inclusive of Base Fare & taxes. If there are multiple passengers in your booking please select the number of passengers when entering the search criteria and the price shows up accordingly. The fares shown to you include Base Fare & taxes and we do not charge any extra or hidden transaction fees
5Do I need to book a ticket for my infant/child?
Yes, you need to buy tickets for Child and Infant. The fares differ depending on the age of the child. When making a reservation for children please enter the exact age for each child and the fares are calculated accordingly. The Fares you see on Search results are already calculated according to the specific airlines and the children’s age. You can see the price breakup on the Price Details tab for each itinerary in the search results. All the international travelers including child and infant need to have valid tickets with passport and visa (Please check Visa info link for more details) while travelling.
6What is an e-Ticket?
An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number termed as PNR given to passengers in place of a paper ticket. Passengers are required to produce the copy of Itinerary received by email having PNR and e-ticket number at the airport airline counter when checking in for the flight.
7Why do I have to give my email address and phone number while make the reservation.
The Email address and phone number are the primary mode of contact by which our Customer support can contact you about the reservations. There could be a situation where there is a name mismatch on the credit card or similar reasons where we would need to contact you. So please enter you active and valid contact information during the account setup/ guest login setup.
8What is the process of booking?
After you choose an airline, and complete giving all the passenger and payment details and click the submit button, we validate your credit card and book your reservation. This process may take a couple of seconds. Please do not close the browser when this processing is being done. The next screen would display a message confirming your booking along with a PNR number. You should even receive a Booking confirmation email immediately to the email address you have specified. Please contact the customer support if you do not see the PNR number or if you do not receive the email confirmation.
9Can I make a reservation for somebody else?
Yes, you can make a reservation for others, simply enter the passenger name along with necessary information.
10Can I make the reservation by phone?
Yes, Please call us at the numbers provided in Contact US and our travel experts can help you 24/7 for your reservations on phone for no extra charge.
11Should I enter my frequent-flyer number, meals and other service requests while reservation?
You can enter the frequent-flyer number, meals and other service requests while reservation, alternatively you can raise the request with the respective airline to do the same.
12What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.
13How do I make a booking for group travel?
All group booking requests can be mailed to us at info@springtravels.ca with the subject line as Group Booking and we will respond to your request at the earliest. You can even contact the Customer Care. When booking for group bookings, we request you to please include as many details of your travel as possible like number of adults and children traveling, preferred dates and destinations, budget, etc.

After Booking

1My flight leaves soon. Where do I confirm my reservation?
All flight reservations should be confirmed with the airline directly. We recommend that you do so at least 72 hours ahead for International travel. Many airlines offer online check-in where you can confirm your seat, verify flight times, and print your boarding pass. You can find related links on our Airline Information screen.
2How early do I need to check in for my flight?
International travel requires check-in two to three hours prior to departure. You may want to allow more time if you’re traveling out of a major airport during peak periods.
3How do I change or cancel my reservation?
All discounted fares on ExploreTrip have different change and cancellation policies and it depends on the Airlines. If you need to change or cancel your reservation at any time, please email us or call us with your reservation details. Airlines don’t offer any refunds for unused ticket or No Show ticket.
4What kind of Visa and documents required for my travel? Do I need transit visa?
All International travelers need to have a valid documents and visa to get an entry into the other country even for certain transit countries. You are responsible to ensure that you have all necessary travel documents and visas before booking the ticket.
5Is there anything else that I have to remember before I travel?
Before you start on on your journey,
  • You can check the Baggage Allowances before you travel
  • You can even checkin online
6Is it compulsory to show my e-Ticket confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to give your PNR number and show a photographic proof of identity (passport, driver’s license etc.) at the airport counter of the airline to get a copy of your itinerary. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.
7How will I get my boarding pass for an e-Ticket?
You can find Airline contact numbers and Baggage info in our Airline Information Section
8Where can I find airline toll-free phone numbers?
You can find Airline contact numbers and Baggage info in our Airline Information (attach link to baggage allowances) Section

Delivery of Tickets

1How do I receive my e-Ticket details?
Your e-Ticket details will be sent to the email address you have provided during the booking process.
2Where will the paper ticket for my flight be delivered?
Your ticket will be delivered to the address specified as the delivery address during the booking process.
3Can I change the delivery address of my paper ticket after I have completed the booking?
Yes, however as an identity confirmation, you would need to send us a request in writing with proof of identity. Please contact Customer Care for details.

Security

1Is my credit card Transaction secure?
We make every effort to keep all your personal information, including your credit card number, secure. We use the Secured Socket Layer (SSL) technology to allow your credit card number to be transmitted in encrypted format over the internet. Once you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft.